Thursday, March 20, 2008

Burnt Fig Newtons

Burnt Fig Newtons
Originally uploaded by robg2251
So I wrote Nabisco today because of my burnt Fig Newtons. I threw in a line at the end that said "I was especially disappointed because Fig Newtons are my favorite!".. Which they are, no lie.. i love them. The kind folks at Nabisco wrote me back - here's what they had to say:

Thank you for visiting

I'm sorry for your experience with Fat Free Fig NEWTONS Fruit Chewy Cookies. The problem you described sounds like there was a possible mechanical failure at our facility. I am sending you reimbursement via first class mail, which you should receive within 7-10 business days.

We value the quality of the products that leave our facility. We give careful attention to each step of our manufacturing process. Samples from each production run are evaluated before we ship them, in an effort to prevent any unsatisfactory products from entering distribution.

Mistakes can sometimes occur on our production lines. We try to prevent this by stationing inspectors at various points along the production lines, and their duties include watching for malfunctions. Also, our quality control staff makes regular rounds throughout the production area during the day in order to ensure that production equipment is functioning properly.

I hope this information is helpful, and again, I apologize for this experience. Thank you for your loyalty and we hope that your next experience is a good one.